Terms and Conditions

1. Introduction

Welcome to Heart Care Connect. These Terms and Conditions ("Terms") govern your use of our services, including remote monitoring of implanted cardiac rhythm devices, subscription management, and related communications. By engaging our services, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our services.

2. Services Provided

Heart Care Connect specialises in:

Remote monitoring of implanted cardiac rhythm devices such as pacemakers and internal cardiac defibrillators.

Management of monthly or yearly subscription services.

Coordination with your cardiologist and device manufacturers to ensure optimal device functionality.

3. Use of Services

You agree to use our services responsibly and in compliance with all applicable laws and regulations. You must not:

Engage in any fraudulent or illegal activities.

Attempt to interfere with or disrupt our services or networks.

Use our services to transmit harmful or malicious content.

4. Medical Emergencies

Our services are not intended for emergency medical situations. In the event of a medical emergency, please contact emergency services immediately by calling 000 or your health care provider.

5. Payment Terms

Subscription Fees: Fees for our services are billed on a monthly or yearly basis, as per your chosen subscription plan.

Payment Methods: We utilise secure third-party payment processors to handle transactions. Your payment information is processed securely, and we do not store your full financial details.

Late Payments: Failure to make timely payments may result in suspension or termination of services.

Direct Debit and Dishonour Fees: If you choose to pay for your subscription or services via direct debit, it is your responsibility to ensure that sufficient funds are available in your nominated account on the payment due date. If your payment is declined, dishonoured, or otherwise cannot be processed, your bank or financial institution may charge you a dishonour fee. These fees are charged directly by your bank and are separate from any fees or charges applied by Heart Care Connect. We are not responsible for, and will not reimburse, any dishonour fees or related charges imposed by your bank.

6. Data Privacy and Security

We are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

7. Limitation of Liability

While we strive to provide accurate and reliable services, Heart Care Connect:

Does not guarantee the continuous, uninterrupted, or error-free operation of our services.

Is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.

Limits its liability to the extent permitted by law.

8. Changes to Terms

We may update these Terms from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the updated Terms on our website or through other appropriate communication channels.

9. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Email: info@heartcareconnect.com.au

Phone: 0491 033 156

Effective Date: 23 March 2025