Privacy Policy

At Heart Care Connect, we understand the importance of protecting your personal and financial information. This Privacy Policy explains how we collect, use, disclose, and protect your details when you engage with our services for remote monitoring of implanted cardiac rhythm devices, such as pacemakers.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please refrain from using our services.

1. Information We Collect

To provide remote monitoring for your cardiac rhythm device and manage your account, we collect the following personal and financial information:

Personal Identification Information: Name, date of birth, contact details (phone number, email), and billing information.

Financial Information: Credit card or bank details for processing subscription payments. We do not store this information directly; it is securely processed by third-party payment providers.

Device Information: We may collect details such as the type of implanted cardiac rhythm device and serial number to coordinate monitoring with your cardiologist and the device manufacturer.

We do not store or manage medical records, diagnostic data, or health information. These are securely managed by your cardiologist or the device manufacturer.

2. How We Use Your Information

We use your personal information for:

Remote Monitoring: To facilitate the monitoring of your implanted cardiac rhythm device and coordinate with your healthcare provider.

Billing and Payments: To process payments for monthly or yearly subscriptions and maintain accurate financial records.

Customer Support: To respond to inquiries and assist with service-related requests.

Service Updates: To notify you of important updates regarding device monitoring or changes in our services.

Your personal information is never sold, rented, or used for marketing without your explicit consent.

3. Payment Processing & Security

We use secure third-party payment processors (Stripe) to handle transactions. These providers adhere to PCI DSS (Payment Card Industry Data Security Standard) to ensure secure processing of credit card and bank details.

Heart Care Connect does not store or have direct access to your full financial details. All payment information is encrypted and processed through secure gateways.

4. Data Security

We implement strict security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes:

Encryption: Secure encryption of sensitive data during transmission.

Access Controls: Restricting access to authorised personnel only.

Email Security: As some personal data may be sent via email (e.g., to your cardiologist), we use security measures such as encryption where possible. However, please note that email communications may be stored on email servers for a period of time before deletion.

5. Data Sharing

We only share your personal information when necessary for service delivery:

Cardiologists Clinics: To coordinate remote monitoring, we may share relevant details such as identification and device information with your cardiologist.

Device Manufacturers: If necessary, we may provide non-medical device-related details to manufacturers for monitoring and support.

Third-Party Service Providers: We use trusted vendors for billing and technical support, who are bound by confidentiality agreements.

Legal & Regulatory Compliance: We may disclose personal data if required by law, regulation, or legal process.

6. Data Retention

We retain your personal information only as long as necessary for service delivery, billing, legal compliance, and financial auditing.

Emails: Some personal data may be transmitted via email and stored temporarily on email servers.

Financial Records: Payment details and transaction history may be stored securely for compliance with financial regulations.

Deletion Requests: Once your data is no longer needed, it is securely deleted, except where retention is required by law.

7. Your Rights

You have the right to:

Access: Request a copy of your personal data.

Correction: Request updates to inaccurate or incomplete information.

Deletion: Request deletion of personal data, subject to legal and financial compliance obligations.

Withdraw Consent: Opt out of non-essential processing of your data.

To make a request, please contact us at info@heartcareconnect.com.au.

8. Cookies & Tracking

We use cookies and analytics tools to improve our website experience. You can manage cookie settings in your browser.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

10. Compliance with Australian Privacy Laws

Heart Care Connect complies with:

The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Health Records Act 2001 (VIC).

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be notified via our website or email.

12. Contact Us

For privacy concerns, please contact:

Email: info@heartcareconnect.com.au

Phone: 0491 033 156

Effective Date: 23 March 2025