How Remote Monitoring Works
Remote monitoring may sound complicated, but it’s actually very simple. Once your device is set up with a monitor, it quietly checks in on its own — usually while you’re sleeping — and sends the results straight to your healthcare team.
Step by step
Your device
Your pacemaker, defibrillator (ICD), or loop recorder is always recording information about your heart rhythm and its own performance (such as battery life and lead function).
The home monitor or app
A small bedside monitor or a secure app on your phone “collects” this data.
Most monitors are set up to check your device overnight while you sleep, so it doesn’t disrupt your day.
Secure transmission
The monitor uses a mobile network or Wi-Fi, to send the data securely.
The information is encrypted, meaning it’s protected and only accessible to authorised clinicians.
Review by experts
Qualified pacing technicians (like the team at Heart Care Connect) review the information to check for anything unusual.
If there is something that needs attention, your cardiologist is notified and you may be contacted for follow-up.
What happens if the monitor doesn’t connect?
If your monitor can’t connect for a few days, the clinic is notified.
Heart Care Connect will contact you to help get it reconnected.
Any data your device has stored will be sent once the monitor is back online — nothing is lost.
Reassurance for you
Remote monitoring is designed to make your care easier and safer. It works quietly in the background, giving your doctor up-to-date information about your heart and device without you needing to do anything.